Here’s one we didn’t know about.
Many ILLiad library staff members processing requests from DOCLINE experience this: you update your DOCLINE after filling article requests and notice you need to ‘receive’ a number of items. But, instead of closing out of the update process to import requests into ILLiad, you accidentally acknowledge receipt of your DOCLINE requests from the DOCLINE Lending Updating Screen.
This is easy enough to catch if it happens to a single request, but what if you receive 50 this way? Ouch. You’ve lost an entire day you could have spent doing cool stuff for your patrons.
Fear not, there’s an easy fix. Highlight and copy (CTRL + C) all the requests while you’re still in the DOCLINE Lending Updating screen. Now you can use the Import from Clipboard option inside DOCLINE Lending Importing to recover those requests. You can also do this from a separate browser window if you prefer to access DOCLINE outside ILLiad.